Claim Specialist Casualty

Where you’ll work

Our Claims team is a key differentiator. With deep expertise, our experienced Claims professionals manage even the most complex claims with confidence and precision. We strengthen that advantage by pursuing excellence, fostering culture of continuous improvement, and creating an environment built on collaboration, customer service, and colleague development. Our team of enthusiastic, innovative claims experts view success as a foundation for ongoing progress.

Montreal, Quebec, Canada

Our Claims team is a key differentiator. With deep expertise, our experienced Claims professionals manage even the most complex claims with confidence and precision. We strengthen that advantage by pursuing excellence, fostering culture of continuous improvement, and creating an environment built on collaboration, customer service, and colleague development. Our team of enthusiastic, innovative claims experts view success as a foundation for ongoing progress.

What will your essential responsibilities include?

• Providing thoughtful and comprehensive coverage analysis and preparing relevant correspondence to communicate to brokers and insureds when applicable.
• Ensuring thorough claim investigations are completed.
• Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
• Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting electronic file diary are in accordance with best practices guidelines.
• Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
• Providing guidance, technical support, and knowledge sharing to colleagues on complex casualty claims, coverage issues, litigation strategy, and claims best practices.

You will report to Samantha Greenwood, Manager, Casualty Claims

We’re looking for someone who has these skills and capabilities

• Customer Centricity:
  Places customers first by understanding insured, broker, and stakeholder needs while delivering responsive, fair, and effective claim outcomes.
• Cross-Functional Collaboration:
  
  Works effectively with Claims, Underwriting, Legal, brokers, reinsurers, and external partners to share information, align priorities, and support timely resolution.
• Analytical and Strategic Mindset:
  Uses claim information, trends, and business insight to make sound decisions and consider broader financial, customer, and reputational impacts.

• Business and Insurance Acumen:
  Applies understanding of the insurance business, casualty products, market practices, and claim dynamics to support effective decisions and outcomes.
• Ethical Judgment and
  
  Risk Management:
  
  Makes sound, defensible claim decisions while balancing legal, regulatory, financial, customer, and reputational considerations.
• Stakeholder Management and Customer Service:
  Builds trusted relationships with insureds, brokers, counsel, vendors, reinsurers, and internal partners while meeting expectations and balancing business needs.

• Claims Lifecycle Management:
  Reviews and analyzes relevant information, manages claims from intake through resolution, and applies a strategic, cost-effective approach to achieve fair outcomes.
• Policy Interpretation and Product Knowledge:
  Interprets policy wording, coverage limits, product mechanics, and exclusions to support accurate coverage analysis and claim decisions.
• Claims Negotiation,…