Bilingual Disability Case Manager

Bilingual Disability Case Manager (13-Month Contract)

About Manion At Manion, we believe people thrive when they're supported at work, at home, and in their communities. That's why we've built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians. As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we're proud to lead with purpose and impact.

Here, you'll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you're trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don't just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

As the Bilingual Disability Case Manager, you will process and adjudicate short- and long-term disability claims, resolve client complaints, and maintain accurate, detailed verbal and written communication. You report directly to the Manager, Disability Department.

This is a 13-month contract position.

• First 30 Days:
  Communicate effectively with members to explain coverage details and requirements for ongoing claims management, while building a strong working knowledge of departmental policies and procedures.
• First 60 Days:
  Use expertise to assess medical documentation and essential job duties to determine whether the definition of total disability as per policy has been met.
• First 90 Days:
  Independently adjudicate and manage short- and long-term disability claims for assigned client group(s).

• Process and adjudicate claims, establishing eligibility, reviewing medical documentation to determine if the definition of Total Disability is met, and accurately calculating earnings and benefit levels.
• Perform telephone interviews to gather key information and build rapport with claimants, requesting appropriate medical documentation (MC, MRT, IME, FCE, Rehab, etc.) as necessary.
• Maintain accurate, detailed claims documentation and confidentiality over client, corporate, and medical records.
• Adhere to department turnaround times for claims adjudication.
• Maintain accurate, detailed verbal and written communication.
• Display empathy and clearly explain details of coverage, client responsibilities, and next steps.
• Resolve client complaints and build strong working relationships.
• Establish good working relationships with unions and employers.
• Ensure privacy regulations are adhered to, releasing only allowable information to recognized recipients.
• Review claims holistically, considering all angles to determine a workable solution for all parties within the confines of the policy.
• Identify inefficient processes and bring them to management's attention with a workable solution.
• Work collaboratively with team members and clients to meet department turnaround standards.

• Post‑secondary diploma or degree in Health Sciences or a related discipline.
• Insurance/industry-related designations considered an asset (CEBS, LOMA, ALHC, CDMP, CRTWC).
• 4 years of disability industry or case management related work experience.

• Comfortable compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

At the time of this posting, the estimated pay range for this position is $70,000-$80,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

• Beyond a competitive salary, you'll enjoy generous paid time off, and flexible work options.
• You'll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.
• Most importantly, you'll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.