Senior Practice Specialist

We're looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.
This role does not have direct reports or formal people-management responsibilities.
Position type:
Full-time, permanent
Role status:
Replacement

Location:

Preferably Toronto or Durham; will consider other offices for the right candidate.
Primary Responsibilities   Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
Review insurer documentation and maintain accurate account information and documentation within EPIC
Work closely with the KRG account team to ensure servicing requirements are completed accurately and on time
Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives
Knowledge, Skills and Requirements  Licensing & Education   Active RIBO license is required
Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
EPIC experience is a strong asset
Technical & Interpersonal Skills   Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
Proven ability to administer complex commercial accounts and resolve processing discrepancies
Strong organizational, problem-solving and communication skills with excellent attention to detail
Ability to provide guidance to colleagues while remaining a hands-on member of the team
Compensation Range:  $80,000 (75%) - $110,000 (125%)
Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate's qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Why Join Us  We offer an attractive compensation package and commission incentives, plus:
Hybrid work flexibility
Matching Group RRSP contributions
Two paid personal days each year
EFAP available through our group health benefits
Professional membership fees (including RIBO, IBAO, IIC)
Professional development and educational reimbursement
Free parking and professional office space
RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.
RRJ does not use AI to screen and/or assess candidate applications.