Claims Manager, Design Professional

Toronto, ON Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters working together, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Toronto, ON Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters working together, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides commercial errors and omission liability insurance for Design Professionals.

As a Design Professional Claims Manager, you will play a critical role in leading the team and managing AXA XL’s claims for the Design Professional books. You will be a key subject matter expert for AXA XL and will work with other Claims colleagues to implement our strategy on claim activities and best practices. You will also lead a team of Claim Specialists by focusing on technical claim handling, exceptional customer service, work with business segments and driving a performance culture of continuous improvement.

• Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Design Professional claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
• Coordinating with Practice Leaders in the handling and resolution of the claim files.
• Managing audits and ensuring FIC compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
• Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
• Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
• Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. Maintaining close supervision of vendor management and expense control within the unit.
• Managing each team member’s performance, development, and success.

In this role, you will report directly to US Head of Design Professional.

We’re looking for someone who has these abilities and skills:

• Extensive legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. A strong background in the following areas of insurance and claims coverage law are highly coveted:
  Design Professional liability with prior handling of such matters.
• Possesses strong analytical skills and sound judgment. Takes initiative and can work independently.
• Proven knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Management skills:
  Can coach, develop, set expectations, evaluate, and hold people accountable for delivering. Can be a role model setting a high bar for performance,…