Delegated Authority Manager

Join Us as a Delegated Authority Manager – Insurance Operations Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

Reporting to the AVP, Operations, and working closely with business leaders and your peers, we are looking for a Delegated Authority Manager to join our team. Our focus is simple - create the best team of professionals in the business. If you enjoy the excitement, challenges and rewards that come with creating better ways to do business, this may be the opportunity for you.

The Delegated Authority Manager is responsible for overseeing the operational management of Delegated Underwriting Authority (DUA) programs. Key accountabilities include ensuring accurate and timely entry of bordereaux data into TMCAN’s systems; supporting associated system setups; coordinating and executing onboarding and renewal due diligence; and delivering performance reporting for delegated authority programs.

The role leads the Delegated Underwriting Authority team and collaborates closely with internal stakeholders, including Underwriting, IT, Finance, Actuarial, Compliance, and Claims, as well as external partners such as managing general agents (MGAs) and brokers.

Your responsibilities will include:

• Oversee the day-to-day operational management of DUA programs and related processes.
• Manage the translation, validation, and entry of premium bordereaux data submitted to TMCAN, ensuring compliance with applicable data standards and internal requirements.
• Partner directly with delegated authority partners and underwriters to resolve data-quality issues and ensure all required reporting is timely, accurate, and complete.
• Lead and complete due diligence for new DUA relationships and renewals, coordinating required reviews, documentation, and follow-up actions.
• Coordinate and take ownership of the necessary system setups for new and renewing DUA programs, including any testing and readiness activities.
• Prepare and deliver monthly and quarterly performance reports in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other internal stakeholders.
• Support audits of DUAs as required, including bordereaux reporting and data quality testing, sample selection of underwriting files for file review, etc.
• Develop, document, maintain, and monitor operational best practices for DUA programs.
• Lead and contribute to cross-functional initiatives with internal stakeholders to enhance the efficiency, scalability, and effectiveness of DUA operations and resolve operational or technical issues.
• Provide operational insight and recommendations to support the development and execution of TMCAN’s DUA strategy.
• Day-to-day management of the DUA Assistants; including mentoring, coaching, and performance discussions.

You are team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly. You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done.

• A bachelor’s degree
• Five to seven years of commercial insurance experience; experience with delegated underwriting authority programs is an…