Underwriting Account Service Associate

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136503

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an Energy Underwriting Associate tosupport Underwriters by working on assigned book of business using multiple tools and resources.

Reporting to the Sr. Operations Manager - Energy, Marine and Construction, you will play a critical role in shaping underwriting strategy, identifying growth opportunities, and ensuring alignment with Zurich’s risk appetite while delivering strong financial outcomes.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

• Support the underwriting team by reviewing financial information, risk exposures, loss history, and customer data to help evaluate and assess new business opportunities.
• Analyze transactions and underwriting information to identify potential risks and ensure compliance with established guidelines, regulations, and technical standards.
• Partner with underwriters to prepare quotes, issue policies, and manage policy changes, renewals, endorsements, and other servicing activities.
• Serve as a key point of contact for brokers, agents, and customers, responding to inquiries and providing timely, high-quality service.
• Prioritize and manage a portfolio of customer accounts, resolving issues and supporting positive customer outcomes within established authority levels.
• Monitor underwriting processes, controls, and practices, identifying opportunities to improve efficiency, consistency, and service delivery.
• Provide advisory support to internal stakeholders, helping ensure alignment between underwriting policies, procedures, and day-to-day operations.

Required:

• Bachelors degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Knowledge of data collection and analysis
• Microsoft Office experience

Preferred:

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Customer service experience
• Detail oriented
• Multi-tasking skills

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $63,500 – 77,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual…