Account Manager; Insurance Advisor

Associations & Affinity Groups Full Time Toronto, ON Hybrid $60,000 - $75,000 CAD per year

Job Vacancy Status:
Replacement

Employment:
Permanent

Business Address: 150 King St W, Toronto, ON M5H 1J9

PROLINK Insurance Inc. — Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

As an Account Manager in PROLINK
’s Professional Associations and Affinity Groups department, you’ll provide advice using a consultative approach to help our clients make educated decisions about their professional insurance needs.

To be seriously considered for this role, you must meet the following requirements:

• Education: Must be RIBO Licensed;
• Experience: Minimum 4-7 years of experience in Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial General Liability Insurance), or Group Insurance, is a great asset;
• Language of Work: Fluency in English is required. Proficiency in additional languages is considered an asset.
• Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills.
• Softer
  
  Skills:
  
  A person who is positive, energized, articulate, engaging, empathetic and approachable.
• Communication
  
  Skills:
  
  A person with excellent written and verbal communication skills.

• Imparting your expertise to provide an exceptional, consultative client experience that helps clients feel secure in the decisions they make on their insurance needs
• Develop a deep understanding of clients’ needs, preferences and expectations
• Cultivating client relationships by taking the time needed to understand their unique requirements and exploring the opportunity to upsell or cross-sell insurance products
• Driving other lines of business within the company by referring clients to the Personal Insurance, Commercial Enterprise, and Life and Benefits teams, when appropriate
• Stay updated on Program knowledge; features, specifications, benefits of the program products
• Stay informed with industry trends within your vertical, competitor products and market changes
• Contributing to a cohesive and centralized view of each client by diligently uploading client interactions through the Broker Management System or other company portals which will enable a consistent client experience
• Leveraging a multi-channel approach to assist clients with their needs in a fast-paced environment
• Advocating for your clients by always looking for a solution and providing sound risk management advice
• Ensure high level of customer satisfaction by delivering exceptional service
• Uphold a reputation for customer service excellence
• Assisting the company’s financial growth by invoicing, collecting payments, and reconciling accounts at times
• Engage in continuous learning to stay updated…