Bilingual Sr Auto Claims Specialist

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Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in handling intermediate to complex auto claims and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management.

Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

• Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims
• Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
• Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
• Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
• Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
• Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
• Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
• Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
• Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
• Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Required:

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area

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