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As a Senior Service Specialist, you will be responsible for managing assigned cases, which are generally complex in scope from a plan administration perspective. This position will also be responsible for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures, our internal systems, and making presentations to new clients.
Daily personal, telephone and written contact with clients and advisors is an integral part of this position.
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What you will do- Responsible for implementing, managing and maintaining Group Life and Health benefits plans for assigned policyholders including preparing new case applications and amendment applications;
- Participating in employee presentations and in preparation of employee announcement bulletins;
- Reviewing contracts and employee booklets, including providing interpretation of contract wording to clients;
- Meeting with clients on a regular basis including to review administrative and claims procedures;
- Train clients on the Group Net online claims platform;
- Deal directly with head office and claims offices on issues/problems with respect to assigned clients;
- Responsible for meeting the non-financial expectations of specific clients including administration inquiries and problem-solving;
- Obtain underwriting approval for routine plan changes and review with account manager; managing premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.
- Highly adaptable, driven to be your best, and proven initiative.
- Excellent written and oral communication in English (French writing and speaking skills are considered an asset);
- Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience;
- Three-four years’ experience in Group Insurance;
- Experience with Group Life and health products;
- Experience working with group systems and departments;
- Ability to work independently and set priorities;
- Ability to solve problems and research information to determine appropriate decisions;
- Preference will be given to applicants with professional designations (or part thereof) CEBS;
- A car and driver’s license is required.
We’reunited by a shared purpose: to improve the financial,physical and mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communities and each other.
Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development
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Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annuallytowardseducation reimbursement. - Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
- Time Off:In addition to regular vacation and personal days,we support community involvement with avolunteer day.
- Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
- Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community
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We provide aworkplace whereemployeesfeel connected and supported…
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