Senior Claims Advisor

BFL - Toronto, ON
Toronto, ON , CAN

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

As a Senior Claims Advisor, you will directly report to the Vice-President – Claims, Central Region and work closely with lawyers, underwriters and adjusters to conduct analysis of claims and coverage and recommend solutions to coverage issues.

If you are looking for a dynamic work environment, keep reading!

• Conduct analysis of claims and coverage and recommend solutions to coverage issues.
• Provide technical expertise to internal and external clients regarding claims coverage.
• Negotiate payments and reimbursements with the insurers on the client’s behalf.
• Update the client on the status of the claim as required.
• Ensure that the Client Executive is up to date on the current claims status of the account.
• Enter and maintain current and accurate information in EPIC.
• Maintain current and accurate files and documentation for each claim.
• Build and maintain excellent working relationships with adjusters, insurers and related trades and suppliers.
• Identify any client or system issues that may arise to the appropriate individuals.
• Comply with all corporate policies and procedures.
• Develop claims management reports and distribute reports to management and/or clients as required.
• Develop and distribute claim notification reports identifying major losses, trends or frequency for management and/or clients.
• Mentor and support the Claims team with problem files and difficult situations.
• Participate in presentations to clients and prospective clients and/or Associations.
• 7 to 10 years of relevant experience in claims handling.
• Strong insurance background and excellent knowledge of coverages.
• RIBO Licensed preferred; must be willing to get licensed if not already.
• CIP, CRM certification is an asset.
• Customer focused and service oriented.
• Attention to detail and precise.
• Strong analytical, problem solving and communication skills.
• Effective time management and organizational skills.
• Ability to work well independently and as part of a team.
• Good command of the Microsoft Office Suite (Word, Excel, …)
• EPIC systems knowledge is an asset.

This posting is for an existing vacancy position.

The expected salary for this role ranges from $90,000 to $128,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Founded in 1987 by Barry

F.Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over1,500 professionals located in 27 offices across the country.

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