Assistant Manager, Claims

Assistant Manager, Claims
South Western Insurance Group Limited Etobicoke, Ontario, Canada

About this position
About the Organization
Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.

Our Nationwide Presence
Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers' needs, no matter where they are located.

Our Commitment to Excellence and Innovation
At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We constantly refine our business practices to maintain the highest standards of service and innovation. Our goal is to support our brokers with unparalleled expertise and a proactive approach to finding solutions.

Our Vision
“To be the preferred MGA based on superior service and underwriting excellence delivered by knowledgeable staff.”

Our Culture
At SWG, we foster a collaborative and supportive work environment. Our employees are encouraged to innovate and grow, contributing to a dynamic and forward-thinking culture. We believe in investing in our people, who are the foundation of our success and the key to our continued growth.

Join us at SWG, where we combine tradition with innovation to lead the way in the insurance industry. Be a part of a team that values excellence, supports professional development, and is committed to making a difference.

We also offer:

Flexible work hours with fully remote work

Comprehensive Health Benefits (SWG pays for most premiums)

Support of continuing education training and programs

About the Opportunity
This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management.

The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Responsibilities and what'll be doing

Liaise with underwriters and management on claims inquiries.

Collaborate with external service providers and act as a liason between the teams.

Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.

Liaise with Brokers and domestic insurer contacts as necessary.

Assist with claims related insured complaints handling.

TPA governance and oversight.

Significant claims review and escalation.

E&O claim reporting and coordination.

Examiner-level claims analysis and insurer reporting.

Management of external counsel, adjusters and experts.

Claims strategy, settlement and litigation oversight.

Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.

Provide claims expertise for product and underwriting guidelines development.

Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

Key Qualifications

P&C claims handling or claims examination experience.

Experience with casualty, liability and litigated claims.

Ability to analyze coverage and policy wording issues.

Ability to evaluate adjuster, expert and legal reports.

Experience assessing reserves,…