Account Specialist – Warranty and Service Contracts Job Toronto area,Ontario Canada,Insurance

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada
, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Reporting directly to the Assistant Vice President of Warranty and Service Contracts, the Warranty and Service Contracts Account Specialist supports the evaluation, pricing, review, underwriting support, and ongoing management of warranty and service contract programs in Canada. This role is ideal for an early-career professional looking to deepen expertise in risk assessment, programming, pricing, portfolio performance, and business development while working closely with Sales, Finance, Operations, and external partners.

What you’ll do

Contract Review, Underwriting & Risk Support

Assist in reviewing service contract and warranty agreements for completeness, accuracy, and alignment with internal standards.

Support the evaluation of coverage terms, limits, conditions, exceptions, and risk exposures.

Identify non-standard risks and assist with referrals and escalations under delegated authority frameworks.

Assist in underwriting reviews, audits, and renewal assessments for existing business.

Support the development and maintenance of contract wordings, agreements, and program documentation.

Pricing & Deal Support

Support pricing analysis for new and renewal business using established guidelines and tools.

Assist in reviewing deal structures and profitability metrics.

Prepare financial, pricing, and risk summaries for internal approvals.

Support business growth initiatives while maintaining profitability objectives.

Program & Portfolio Management

Build, monitor, and assist in auditing new and existing warranty and service contract programs.

Track claims activity, contract utilization, loss trends, and other performance metrics.

Identify portfolio trends, anomalies, and opportunities for improvement.

Support quarterly and monthly performance reporting and portfolio reviews.

Stakeholder Collaboration & Relationship Management

Partner with Sales, Finance, Operations, and other business units to gather and assess deal information.

Develop and maintain strong working relationships with brokers, MGAs, administrators, dealers, and service providers.

Support market presentations, partner meetings, and business development activities.

Work collaboratively across business lines to support a multi-line approach and superior customer experience.

Process Improvement & Compliance

Maintain accurate and complete file documentation in accordance with departmental requirements.

Ensure data integrity across systems, reports, and program records.

Support workflow improvements, reporting enhancements, and operational efficiencies.

Maintain awareness of marketplace changes, insurance trends, and regulatory developments.

What you’ll bring

University degree or college diploma.

2-4 years of experience in warranty, service contracts, F&I, TPA, underwriting support, pricing analysis, contract analysis, or related disciplines.

CIP or FCIP designation considered an asset.

Experience working with dealers, OEMs, brokers, MGAs, or service contract providers is beneficial.

Strong analytical ability with the capacity to assess information, identify trends, and support business decision-making.

Demonstrated commercial awareness and understanding of business and customer impacts.

Proficiency with MS Suite.

Core Skills & Competencies

Strong…