Insurance Operations Associate; Bilingual - English & French

Job Description
- Insurance Operations Associate (Bilingual
- English & French) (260000S7)

Job Description

Insurance Operations Associate (Bilingual
- English & French) - ( 260000S7 )

Description

Who We Are
:
Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture
:
Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.

Global One Company
:
Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Duties and Responsibilities:

• Process total loss and physical damage claims, providing control and direction to adjustors and other vendors, to ensure the timely progress of files
• Process Proof of Loss documentation required to obtain payment from insurance companies, reviewing and interpreting an insurance policy wording and information, including loss.
• Keep detailed records of all insurance claims for reporting and reconciliation purposes
• Ensure compliance with internal SLAs for total loss claims (reception of POL to return of POL)
• Execute/coordinate the processing of credit life insurance claims from inception to closure
• Produce the necessary metrics for all Insurance claims (Total Loss / Credit Life)
  Execute follow-up tasks for insurance-deficient accounts
• Process Final Notice emails and letters in order to prepare for repossession assignment
• Initial Tracking of lease VINs. Along with HCCA IT, ensure accuracy of data file for 3rd party vendor (use “lease key” to avoid duplicate records)
• Coordinate the assignment of accounts for repossession when applicable
• Produce performance metrics for outbound calls, SMS and emails
• Ensure collections of deficiency balances after insurance payment
• Charge off applicable balances and update credit bureaus
• Coordinate ancillary insurance cancellations/rebates with 3rd party vendors
• Lead the future effort to insource the operations for ancillary insurance cancellation/rebates
• Respond to customer email inquires
• Work on disability claims, legal documents for cashed cheque between customer and insurance adjusters
• Approve insurance cheques & refunds
• Maintain updated documentation on Insurance Procedures

• 3+ years experience with auto insurance claims

Preferably has worked for an insurance company as a back-office claims adjustor

• High school diploma required
• College education a plus

• Fully bilingual in English and French is required
• Subject matter expert on auto insurance operations
• Proficient (intermediate to advanced level) in the use of Excel as an analytical tool is required
• Requires little supervision to execute all responsibilities, including multitasking, in order to deliver on time and with the required level of detail and accuracy
• Can deliver exceptional customer experience through engagement and a positive attitude
• Able to manage conflict and build strong relationships with all team members alike
• Capable of managing customer interactions to handle…