Customer Service Associate – Interpreter Relations and Communications; CSA-IRC

Access Alliance Multicultural Health and Community Services

• Job Title:
  
  Customer Service Associate – Interpreter Relations and Communications (CSA-IRC)
• Total House of work per week: 35
• Compensation Amount / Range: $52,770 - $63,580
• Is Artificial Intelligence used for screening or assessment of candidates☐Yes ☒ No

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.

As a means of improving linguistic access to services for individuals with limited English proficiency, Access Alliance initiated an interpreter service program in the early 1990s. Over the past three decades, this not-for-profit fee-for-service program has seen significant, sustained growth, responding to the increasing need for professionally-trained interpreters in the health, social, legal and community services sectors.

• Designing job opportunity communications and posting them in appropriate media and organizations.
• Coordinating and facilitating information sessions for individuals interested in becoming interpreters.
• Screening and interviewing applicants.
• Coordinating onboarding and orientation of interpreters.
• Maintaining a database of language professionals.
• Coordinating interpreter recognition program and events.
• Responding to all queries in a timely, solution-oriented, and customer-friendly manner.

• Planning and coordinating an annual calendar of interpreter professional development events, including the Interpreter Debrief sessions.
• Ensuring effective promotion of events and sessions to appropriate audiences.
• Support interpreters to strengthen their competencies and meet their on-going education obligations.
• Providing coaching to interpreters as required.
• Contribute to content development of orientation sessions for customers to ensure alignment with interpreter role boundaries and best practices.

• Coordinate interpreter newsletters and comuniques in collaboration with LS team members.
• Develop our presence online through social media in collaboration with AAMHCS Communications team.
• Promote and participate in marketing, promotion, and media activities as needed.

University degree in a related discipline, such as Adult Education or Communications

• Three (3) to five (5) years minimum experience working in a related position
• Significant experience designing curriculum and facilitating training sessions and workshops for diverse adult learners
• Significant experience developing communications plans and designing various electronic and printed materials
• Excellent interpersonal and group facilitation skills
• Solution-oriented decision-making and problem-solving
• Superb oral and written communication skills, preferably with previous copy-editing and public speaking experience
• Excellent organizational skills and keen attention to detail

• Demonstrated proficiency in various computer operating systems and applications, including MS Word, Excel, PowerPoint, Publisher;
  Canva;
  Adobe Acrobat
• Demonstrated proficiency with major social platforms, in particular Twitter, Linked In, and What App
• Self–starter with the ability to work independently and demonstrated initiative
• Demonstrated time management skills and prioritization skills
• Able to work in a dynamic, high pressure environment, while maintaining flexibility and positive attitude
• Experience working with diverse communities and demonstrated commitment to anti-oppression practices and principles

• Familiarity with the language services sector and/or previous experience working as an interpreter are assets
• Demonstrated understanding and appreciation for the not-for-profit and community services sector

Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer.

Please be advised that…