Transit Systems Product Support Manager

Elevate customer service in transit systems as a Product Support Manager in the Greater Toronto Area. Focus on vehicle acceptance, warranty reviews, and compliance to ensure top-tier support.
As the Product Support Manager, you will deliver exceptional customer experiences while overseeing bus delivery and maintenance relationships. Collaborating with technician teams, you'll drive production updates and uphold safety and compliance standards. Quick and effective issue resolution is essential in your interactions with customers.

Key Responsibilities:

• Direct customer acceptance processes for transit vehicles

• Lead cross-functional teams for improved service delivery

• Maintain communication with customer management teams

• Document and manage customer interactions thoroughly

• Ensure adherence to safety and quality regulations
Requirements:

• Degree or diploma in Engineering or Business preferred

• Minimum 5 years' experience in transit or related sectors

• Knowledge of transit vehicle systems is required

• Proficient in Microsoft Office tools

• Excellent organizational and communication skills
Utilize your expertise in customer support and transit systems to drive quality initiatives.
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