Marine Tech Specialist - OB, WV & OPE

Yamaha Motor Corporation (YMC) Overview

Yamaha Motor Corporation ("YMC") is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd ("YMCA") is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day‑to‑day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

• Department: Service
• Location: 480 Gordon Baker Road
  • Hybrid
• Status: Full Time
• Reports to: Senior Manager, Technical Support & Dealer Training

Responsible as marine product technical expert for outboards, WV - water vehicles (sport boats & wave runners) as they pertain to the Canadian marine market.

Identify, research, and report to the factory technical issues. Instruct head office (DSG) and field staff (RTMs) in the collection of data and application of final countermeasures.

Perform daily marine product warranty claims review to identify claims of interest for failure analysis and sample parts collection.

Mentor YMCA staff and Dealer technical skills (product knowledge, diagnostic processes, technical reporting). Work closely with the Marine Tech Specialist – Special Markets & Rigging to develop advanced technical training, aids for dealers, and YMCA staff.

Produce high‑level technical issue solutions for dealers and YMCA staff. Maintain technical support for Yamaha Outdoor Power Equipment Products (OPE) as Yamaha transitions from market.

• Conduct technical research, analyze, and report market information regarding product and market challenges to appropriate groups such as YMC, YMUS, YJBM, and YMMC.
• Compile and present the market technical issues into the standardized and prioritized report as per the monthly schedule set by management.
• Liaise and work closely with YMUS and YMC teams
• Travel as necessary to Yamaha factories (USA, Japan) for semi‑annual meetings.

• Actively participate in unit testing, unit modifications, unit inspections and report on findings.
• Conduct field testing and product evaluations (QRQS) including competitive products
• Execute special field repair campaigns (i.e. warehouse repairs, etc.)

• Compose technical bulletins and tips for the dealer body from Measure Reports and TSI received from factories.
• Prepare internal service memorandums as required.
• Maintain special tools list, including updated distribution.

• Provide high level technical expertise to YMCA staff (DSG, RTMs, DSMs) and Regulatory Affairs in delivering quality solutions for dealer assistance, legal matters, parts and accessories, customer relations, and training purposes.
• Mentor YMCA Service staff to ensure they are up to date with technical knowledge of Yamaha products and to best develop their diagnostic and mechanical skills.

• Provide technical assistance to training material developers. Assist with new model updates, YTA hands‑on modules, seminar materials, etc. Deliver prepared material, as needed, at various locations across Canada.
• Deliver prepared material, as needed, at various locations across Canada.

• Execute special field repair campaigns (i.e. warehouse repairs, etc.)
• Serve as a member of product planning, college and government committees
• Travel, as necessary, to Yamaha offices, factories, and meeting locations (Canada, USA, Japan) for product familiarization, training, and general meetings.
• Provide support to Special Regulatory Affairs on special cases when called upon. Liaison between dealer, claimant, and YMCA. Support Legal with technical research/support and represent YMCA in the region as required,…