Bilingual Consumer Assistance Officer

Step into a rewarding role as a Bilingual Case Assessment Officer with a prominent not-for-profit organization. Deliver essential services to consumers and firms while benefiting from a supportive workplace culture.

Your role as a Bilingual Case Assessment Officer focuses on managing inquiries and assessing cases in the financial services domain. You'll utilize your bilingual proficiency to communicate effectively and help guide consumers through complaint-handling processes. This position also allows for professional growth within a mission-driven organization committed to fairness and integrity.

Key Responsibilities:

• Handle inbound and outbound communications with consumers and firms

• Collect and assess necessary information for case evaluations

• Prepare case summaries and identify complex cases

• Draft communications and maintain template accuracy

• Participate in organizational improvement projects

Requirements:

• Bilingual proficiency in English and French

• Strong communication and interpersonal skills

• High attention to detail and organized

• Prior experience in a customer service or relevant field

• Ability to work both independently and as part of a team

Bring your communication and assessment skills to positively impact consumers in the financial sector.
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