Senior Associate, French Translation Specialist​/Spécialiste en traduction

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, French Translation Specialist/ Spécialiste en traduction

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hand-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

The French Localization team defines how Capital One communicates with our francophone audiences. We bridge the gap between English source content and culturally resonant French experiences through our end-to-end localization process. We apply human expertise and automation to produce accurate, on-brand French content that complies with regional standards and language laws.

In this highly collaborative role, the French Localization Specialist is responsible for ensuring that French internal communications and customer-facing touchpoints are grammatically correct, consistent, accurate, adhere to our editorial style guide and brand guidelines, and have been reviewed and approved by the necessary stakeholders. They are accountable for the final approval of their deliverables and review of the finished product. They must be an expert in localization and translation norms, processes and technology.

This role is a key resource within Capital One’s French localization hub, supporting globalization efforts across various teams and content types, including internal and HR communications and systems for French-Canadian associates, and customer-facing materials for francophones across Canada.

The role involves collaborating with members of the Creative Solutions team and peers across the business, including HR, Enterprise-level stakeholders, legal, brand, intent and product owners, to help facilitate the delivery of quality, error-free French experiences. This includes:

• Providing high-quality French translations and localization of English content, collaborating with the process team and external language service providers when required.

• Revising French content to ensure consistency with brand standards, editorial guidelines and guidance from legal and compliance.

• Reviewing French experiences to ensure alignment with the English intent and Enterprise-level requirements.

• Maintaining up-to-date knowledge of fast-evolving localization technology and industry standards.

• Utilizing Trados Enterprise, our Translation Management System (TMS), for receiving, completing and delivering localization work.

• Advocating internally for localization best practices and educating stakeholders on the value and importance of French content quality.

• Advocating for the customer and ensuring that communications are delivered in plain language.

• Maintaining a fundamental understanding of all products, marketing language, legal disclosures, and various types of Enterprise content (e.g., internal communications and systems).

• Collaborating with business partners across the Enterprise to gather and integrate feedback, resolving conflicts-inconsistencies and addressing stakeholder concerns throughout all stages of development.

• Being accountable for final approval of deliverables and a last review of the finished product.

• 4+ years of experience in localization/translation.

• Excellent localization, translation, editing, and proofreading skills, with a strong command of Canadian French (grammar, punctuation and spelling).

• Understanding of…