Vice President, Merchandising & Supply Operations

Role Overview

The VP, Merchandising & Supply Operations leads Fullscript’s end-to-end supply chain and merchandising functions, driving a data‑informed, technology‑enabled operating model that fuels growth, product availability and profitability. This role integrates demand planning, inventory allocation, purchasing, merchandising strategy, and systems innovation into a unified function aligned with company objectives.

• Define and execute an integrated supply‑chain strategy aligned with growth, profit, capital investment and operational performance goals.
• Provide strategic oversight of the merchandising/category management organization and partner with leadership to refine and execute merchandising strategy and product lifecycle.
• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.
• Collaborate with peer leaders across the supplier‑facing organization to drive effective operating practices and strong execution.
• Champion a technology‑forward, AI‑enabled approach across supply‑side functions, supply‑chain and merchandising workflows.
• Own end‑to‑end supply‑chain performance, including demand planning, purchasing, and inventory optimization.
• Accelerate the transition to a demand‑driven operating model, improving SKU‑level forecast accuracy and working‑capital efficiency through processes such as S&OP/SIOP and technology.
• Lead evaluation, optimization and, if applicable, selection and implementation of forecasting and replenishment systems and supporting infrastructure in conjunction with the enterprise systems team.
• Drive continuous improvement in forecasting, inventory management and supply‑chain efficiency metrics.
• Optimize end‑to‑end supply‑chain processes including sourcing, lead times, logistics, and inventory flow.
• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.
• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.
• Collaborate cross‑functionally with Product, Marketing, Distribution, and Technology to align planning and execution.
• Identify and mitigate supply‑chain risks to ensure continuity, stability, and compliance.
• Oversee operating plans, budgets, and working‑capital performance for the function.
• Lead and develop a high‑performing team, building leadership capability and organizational scale across supply chain and merchandising.

• 10 years of experience in supply chain, merchandising, procurement, or related functions, with significant, progressive senior leadership experience.
• Proven experience leading end‑to‑end supply‑chain operations in a retail, e‑commerce, or distribution environment.
• Demonstrated acumen regarding merchandising, category management, and assortment strategy.
• Experience implementing planning and replenishment systems and improving forecasting accuracy at scale.
• Demonstrated growth mindset and AI‑first mentality.
• Strong financial acumen, including experience managing budgets, margins, and working capital.
• Track record of leading cross‑functional initiatives and influencing senior stakeholders.
• Experience building and developing high‑performing teams and leaders.
• Bachelor’s degree in Business, Supply Chain, or related field.

• MBA or equivalent graduate‑level education.
• Experience leveraging AI or advanced analytics within supply‑chain or merchandising functions.
• Experience scaling operations in a high‑growth or multi‑channel environment.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.