Logistics Coordinator

Customer Success Full Time Toronto, ON $50,000 CAD per year

The Logistics and Operations Coordinator plays a critical role in managing the back-end operations that power Pheed Loop’s on-site event services. This role is highly execution-focused, ensuring that hardware, inventory, shipping, and internal logistics processes are running efficiently and reliably.

Here at Pheed Loop, we’re rapidly scaling how events come to life on-site; blending cutting-edge hardware, powerful software, and flawless execution to create experiences that thousands of attendees interact with every day. From self-check-in kiosks to smart badges, what we build doesn’t just support events; it powers them!

In this role, you’ll be at the heart of that execution.

You’ll take ownership of how our technology moves through the world; coordinating shipments, managing timelines, and ensuring every kiosk, badge, and piece of equipment arrives exactly where it needs to be, fully tested and event-ready. Whether it’s a conference across the city or a large-scale event across the country, you’ll be the reason everything runs smoothly behind the scenes.

This isn’t just logistics; it’s about delivering moments that matter.

You’ll work closely with internal teams, shipping partners, and vendors, acting as the connector that ensures consistency, speed, and quality across every single event we support. If you love fast-paced environments, solving real-world problems, and seeing your work come to life in tangible ways, this is where you’ll thrive. You will be responsible for owning and coordinating the full lifecycle of our logistics operations, including:

• Own end-to-end shipping workflows (outbound and returns), ensuring kiosks, badges, and event materials are delivered accurately and on time
• Act as the primary point of contact with shipping providers and logistics partners, driving smooth communication and fast issue resolution
• Manage and maintain inventory systems, ensuring all hardware and consumables are accurately tracked and organized
• Test, configure, and prepare event hardware at scale, ensuring everything is fully functional and event-ready before shipment
• Oversee packing, labeling, and quality control of all kits to maintain a consistent, high standard across every shipment
• Build and improve logistics processes to increase efficiency, reduce errors, and support a rapidly scaling operation
• Support event planning by aligning logistics timelines, shipment needs, and inventory readiness across upcoming events

• 1+ year of logistics, inventory, warehouse management, or related experience preferred
• A university/college/post-secondary education is required, with a relevant program (Business, Supply Chain Management, Logistics) preferred. Recent graduates welcome
• Strong technical ability to quickly understand the technical aspects of Pheed Loop
• Strong attention to detail and organizational skills
• Ability to manage multiple moving parts and execute with accuracy under tight timelines
• Strong problem solving skills and ability to operate independently

We are looking for people who are highly detail-oriented, operationally strong, and thrive in execution-heavy environments. You enjoy building structure, managing systems, and ensuring everything runs smoothly behind the scenes.

You are reliable, organized, and take ownership of your work. You care deeply about accuracy, efficiency, and delivering high-quality operational outcomes.