Supply Chain Solutions Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Title:

Solutions Manager

Location:

Toronto, Canada
Salary:
Starting from CAD $75,000 annually + Annual Bonus

Employment Type:

Full‑Time

• Partner with customers to understand their supply chain, warehousing, fulfillment, and transportation requirements through detailed business analysis and solution workshops.
• Design end‑to‑end supply chain and logistics solutions, including warehouse operations, fulfillment processes, inventory management, transportation, and value‑added services, aligned with customer business objectives.
• Develop solution proposals, process flows, SOPs, operational models, cost analyses, and implementation plans to support new business opportunities.
• Evaluate customer operational requirements and recommend scalable warehouse layouts, fulfillment workflows, and logistics solutions that optimize cost, service, and operational efficiency.

• Design and optimize warehouse and fulfillment processes, including inbound, inventory management, picking, packing, shipping, returns, and value‑added services.
• Work closely with Product, Engineering, and IT teams to define business requirements for system integration and implementation, including WMS, TMS, OMS, ERP, API/EDI, and customer system integrations
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• Support system testing, UAT, process validation, and go‑live readiness to ensure successful customer onboarding and operational launch.
• Collaborate with operations teams to ensure designed solutions are operationally feasible and scalable.

• Lead customer implementation projects from solution design through operational launch.
• Coordinate cross‑functional teams including Sales, Operations, Product, Engineering, Procurement, and Customer Success to ensure projects are delivered on time and within scope.
• Develop implementation timelines, manage project milestones, identify risks, and drive issue resolution throughout the customer onboarding process.
• Support warehouse startup activities, SOP development, training, and operational readiness for new customer implementations.

• Continuously evaluate customer operations and logistics performance to identify opportunities for process improvements, automation, and cost optimization.
• Analyze…