Program Manager, North American Transportation Services

Description Every time a customer clicks "Buy Now," a network of decisions determines how fast, how affordably, and how sustainably that order arrives. This role owns the forecasting and modeling that powers those decisions.

As a Program Manager on the Canada Supply Chain & Transportation team, you will own fulfillment flow planning and network modeling for Amazon's entire Canadian operation, both domestic and cross-border. Your forecasts determine where inventory is placed, how orders are routed, and where Amazon invests in new fulfillment capacity. This work sits at the heart of Amazon's flywheel: smarter inventory placement shortens shipping distances, which accelerates delivery speed and reduces costs, attracting more customers and more selection, which drives further investment in the network.

You will build and publish forecasts across operational, annual, 3-year, and peak planning cycles. You will model the impact of new fulfillment center launches on cost, speed, and sustainability. And you will partner with engineering teams to define requirements for inventory placement systems that make the network smarter over time. This is a high-autonomy role where your analysis directly shapes strategy and your business cases determine what gets built next.

• Own Canada fulfillment flow forecasting across all planning horizons (operational, annual, 3-year, and peak), producing the models that determine inventory coverage, regional fulfillment rates, and shipping distance targets used by capacity planning, finance, and operations teams.
• Model network impact of fulfillment center launches, quantifying how new capacity changes delivery speed, transportation cost, and the balance between domestic and cross-border fulfillment for Canadian customers over a 3-year horizon.
• Drive technology partnerships with engineering teams to improve inventory placement systems by building business cases with financial and customer experience analysis, defining product requirements, and prioritizing features that reduce shipping distance and improve in-stock rates.
• Lead cross-functional programs spanning operations, finance, and engineering, driving decisions, resolving blockers, and translating complex supply chain dynamics into actionable plans for stakeholders ranging from analysts to senior leadership.
• Develop and govern performance reporting across your program portfolio, deep diving variances against forecast, uncovering root causes, and driving corrective actions that improve forecast accuracy, transportation costs, and customer delivery speed.

You start your morning reviewing how fulfillment flows shifted overnight and updating your weekly forecast. Mid-morning, you join a working session with engineers to refine requirements for an inventory placement feature you've championed. After lunch, you build scenario models for next quarter's planning review, quantifying what a new fulfillment center means for shipping distance and regional coverage. You close the day presenting a deep dive to leadership, turning data into a clear recommendation that will influence where Amazon invests next in Canada's network.

The Canada Supply Chain & Transportation team optimizes how inventory moves through Amazon's Canadian network. We improve delivery speed, reduce transportation costs, and lower carbon emissions by getting the right products closer to customers. Our work spans fulfillment planning, network modeling, and cross-border strategy, connecting analytical rigor to real outcomes for millions of Canadian customers. We are collaborative, data-driven, and move fast.

• 3+ years of project/program management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• Experience in program management, logistics, operations,…