Operations Coordinator for E-Commerce

Join Bed Smart as an E-Commerce Operations Coordinator in North York. Manage purchasing, order logistics, and enhance customer interactions in this essential full-time role.

This position demands a proactive individual to oversee the intricacies of daily operations while working closely with our small team. Your responsibilities will span purchasing, facilitating shipments, and maintaining prompt customer service through multiple platforms. Your active management will significantly impact Bed Smart’s customer satisfaction and operational efficiency.

Key Responsibilities:

• Manage purchase orders and supplier communications

• Generate shipping labels and oversee daily dispatch

• Address claims for damaged or missing items

• Provide timely responses to customer inquiries

• Maintain accurate inventory records in our system

Requirements:

• 2 to 4 years in logistics or retail operations

• Familiarity with shipping platforms like Ship Station

• Strong organization and multitasking abilities

• Confident phone etiquette with customers

• Proficient written communication skills

Engage in essential logistics processes and build lasting customer relationships at Bed Smart's North York warehouse.
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