Sr. Sales Order Processing Analyst

Salary : $73,000 - $92,000 annually + bonus opportunity Job Family :
Supply Chain Operations Location :
Canada - Toronto Office

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work  recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Canada. The role combines hands‑on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.

• Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
• Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
• Coordinate order releases with warehouses and distribution partners.

• Act as the primary point of contact for Sales and Customer Service on order matters.
• Support new customer onboarding and manage fulfillment escalations.
• Coordinate with business process outsourcing (BPO) partners as needed.

• Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
• Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
• Support management presentations and business reviews.

• Identify automation opportunities and support standardization of regional procedures.
• Maintain process documentation and participate in system enhancement projects.
• Partner cross‑functionally on business continuity, escalations, and revenue‑impacting issues.

Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.

2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.

Experience working with SAP or a comparable ERP system.

Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem‑solving.

Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.

Strong understanding of order‑to‑cash (O2C) processes and best practices.

Knowledge of KPI tracking, SLA management, and operational performance reporting.

Strong analytical and problem‑solving skills with the ability to identify trends and recommend solutions.

Excellent verbal and written communication skills with the ability to collaborate across multiple functions.

High attention to detail and commitment to accuracy.

Customer‑focused mindset with a passion for delivering exceptional service and support.

Ability to prioritize competing demands and manage multiple tasks in a fast‑paced, deadline‑driven environment.

Strong organizational skills with the ability to work independently and drive results.

Continuous improvement mindset with a focus on process optimization and operational excellence.

Compensation : $73,000 - $92,000 annually + bonus opportunity

Location : 8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada

At Dyson, how we reward you is linked to our high‑performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term…