CACAir Import Forwarding Agent

Position Summary

Total Base Pay Range - $43,338.00 - $67,715.00 CAD

Annual Shift Timings – 8.30AM – 5:00PM EST – Weekend coverage may be required on a rotational basis. Overtime (OT) may be required based on operational needs. Incumbent will be compensated in accordance with applicable provincial employment standards.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers.
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment.
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

• High school diploma.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.
• Knowledge of freight forwarding or logistic required.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

• To act with honesty and integrity.
• To treat everyone we encounter with dignity and respect.
• To do “Absolutely, Positively Whatever It Takes” to satisfy customers.
• To create a workplace that stimulates creativity and innovation.
• To strive for the highest levels of efficiency in all that we do.

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.

At Fed Ex, we believe that a connected world is a better world, and that belief guides everything we do.

Fed Ex Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

Fed Ex Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions.

Fed Ex Trade Networks has the resources and support to help customers of all sizes navigate…