Supply Chain Solutions Manager

Job Title:

Solutions Manager

Location:

Toronto, Canada

Salary:
Starting from CAD $75,000 annually + Annual Bonus

Employment Type:

Full-Time

• Partner with customers to understand their supply chain, warehousing, fulfillment, and transportation requirements through detailed business analysis and solution workshops.
• Design end-to-end supply chain and logistics solutions, including warehouse operations, fulfillment processes, inventory management, transportation, and value‑added services, aligned with customer business objectives.
• Develop solution proposals, process flows, SOPs, operational models, cost analyses, and implementation plans to support new business opportunities.
• Evaluate customer operational requirements and recommend scalable warehouse layouts, fulfillment workflows, and logistics solutions that optimize cost, service, and operational efficiency.
• Design and optimize warehouse and fulfillment processes, including inbound, inventory management, picking, packing, shipping, returns, and value‑added services.
• Work closely with Product, Engineering, and IT teams to define business requirements for system integration and implementation, including WMS, TMS, OMS, ERP, API/EDI, and customer system integrations.
• Support system testing, UAT, process validation, and go‑live readiness to ensure successful customer onboarding and operational launch.
• Collaborate with operations teams to ensure designed solutions are operationally feasible and scalable.
• Lead customer implementation projects from solution design through operational launch.
• Coordinate cross‑functional teams including Sales, Operations, Product, Engineering, Procurement, and Customer Success to ensure projects are delivered on time and within scope.
• Develop implementation timelines, manage project milestones, identify risks, and drive issue resolution throughout the customer onboarding process.
• Support warehouse startup activities, SOP development, training, and operational readiness for new customer implementations.
• Continuously evaluate customer operations and logistics performance to identify opportunities for process improvements, automation, and cost optimization.
• Analyze operational data and KPIs to recommend enhancements that improve fulfillment efficiency, inventory accuracy, transportation performance, and customer satisfaction.
• Stay informed on industry trends, emerging technologies, and supply chain best practices to drive innovative logistics solutions.
• Build trusted relationships with customers by serving as a strategic supply chain solutions partner.
• Conduct regular business reviews to understand evolving customer needs and identify opportunities for service expansion and process optimization.
• Support customer renewals, business growth, and continuous improvement initiatives through proactive solution recommendations.
• Develop and maintain standardized solution templates, implementation playbooks, SOPs, and best practices.
• Share project learnings and industry knowledge across cross‑functional teams to improve overall solution delivery capabilities.
• Support internal training and continuous improvement initiatives to strengthen organizational expertise.

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or a related field.
• 3–5 years of experience in supply chain solutions, logistics solution design, warehouse operations, fulfillment, or implementation consulting, with at least 1–2 years directly supporting overseas warehouse planning and execution.
• Strong understanding of warehouse operations, fulfillment processes, inventory management, transportation, and end‑to‑end supply chain solutions.
• Experience designing or implementing warehouse and fulfillment solutions for 3PL, eCommerce, retail, or supply chain organizations.
• Experience supporting customer onboarding, solution implementation, warehouse startup, or operational go‑live projects.
• Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Order Management Systems (OMS), ERP platforms, API/EDI integrations, and customer systems integration.
• Strong analytical skills with advanced proficiency in Excel…