Senior Logistics Coordinator, Outbound

S'more About The Team

The Senior Analyst, Outbound Logistics is a strategic, high-ownership role responsible for managing Hello Fresh Canada's carrier network across both last mile and middle mile. You will serve as the primary point of contact for all carrier relationships — from onboarding new partners to holding the existing network accountable for quality and cost performance.

Toronto, ON

• Own day-to-day and strategic relationships with last mile and middle mile carriers across the Canadian network
• Hold carriers accountable to agreed KPIs, with a focus on On-Time Performance (OTP) and Contactless Completion (CC) error rates
• Lead regular business reviews, issue escalations, and corrective action plans with carrier partners

• Lead end-to-end onboarding of new carrier partners, including operational setup, system integration, and readiness validation
• Identify network gaps and proactively source, evaluate, and onboard partners to fill them

• Own carrier cost performance across the network; develop and execute a roadmap to continuously reduce cost per shipment without compromising service quality
• Lead rate negotiations and contract renewals; benchmark carrier pricing against market and identify savings opportunities
• Partner with Finance and Analytics to model cost scenarios and quantify the impact of network changes

• Monitor OTP, CC errors, and other service metrics; identify root causes and drive resolution with carriers
• Develop and maintain scorecards and reporting frameworks that create transparency and drive accountability
• Champion a culture of continuous improvement across the carrier base

• Contribute to the long-term logistics network strategy for Canada, including carrier diversification, regional coverage, and resilience planning
• Translate business growth plans into network requirements; proactively adjust carrier mix and capacity to stay ahead of demand

• Partner with Systems, Analytics, Customer Experience, and Operations teams to align carrier performance with broader business goals
• Act as the voice of the carrier network internally, surfacing risks, opportunities, and trade-offs to leadership
• All other duties, as assigned

• 3–5 years of experience in Logistics, Supply Chain, or Operations, with a focus on carrier management, partner onboarding, and network optimization
• Demonstrated experience managing carriers against performance KPIs (OTP, damage rates, service failures) and leading corrective action processes
• Strong commercial acumen — comfortable with rate negotiations, contract management, and cost modelling
• Advanced proficiency in Excel and/or Google Sheets; able to build and manage performance scorecards, cost trackers, and cross-referenced datasets independently
• Experience working with Transportation Management Systems (TMS) and routing or logistics platforms
• Analytical mindset — able to identify trends in carrier performance data and translate them into clear action plans
• Excellent stakeholder management skills; comfortable holding external partners accountable while maintaining productive working relationships
• Highly organized and detail-oriented, with low error tolerance when managing carrier data, service areas, and network configurations
• Ability to work autonomously, manage multiple priorities, and drive projects forward without a dedicated team
• Experience in e-commerce, meal kit, or high-volume B2C logistics is an asset

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