Job Description & How to Apply Below
Your responsibilities will include managing the entire order fulfillment process for assigned customers, ensuring that all actions meet service level expectations while addressing potential service risks. By leveraging your ERP knowledge and interpersonal skills, you'll facilitate communication between customers and various internal teams, contributing to service improvement projects and enhancing customer satisfaction.
Key Responsibilities:
• Ensure accurate management of customer order fulfillment processes
• Act as the primary contact for customer inquiries and issues
• Monitor EDI transactions to promptly resolve discrepancies
• Implement root cause analysis for service issue resolution
• Collaborate with teams to optimize fulfillment efficiency
Requirements:
• Minimum of 2 years experience in supply chain or customer service
• Post-secondary education in relevant fields
• Strong usage of ERP systems and technical skills
• Excellent proficiency in Microsoft Excel and communication
• Bilingualism in French is preferred
Use your expertise to drive effective supply chain solutions and customer satisfaction.
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