Operations Coordinator Customer Experience

Position: Operations Coordinator for Customer Experience
Join the Customer Operations team as a Senior Operations Coordinator, where you'll drive process improvement and enhance customer satisfaction. Your operational mindset and decisiveness will fuel growth and efficiency.

In this role, you're not just executing tasks; you're taking ownership of processes and finding ways to streamline operations. You will build and maintain a centralized Knowledge Center, managing scheduling and staffing while identifying capacity constraints to implement strategic hiring. Your proactive communication will ensure smooth interactions between teams and articulate what's important to the Customer Experience department.

Key Responsibilities:

• Make confident decisions balancing customer experience and growth

• Develop and manage a centralized Knowledge Center for staff

• Oversee team scheduling and support coverage

• Identify capacity needs and recommend staffing changes

• Collaborate with Buyer Manager on processes and communication

Requirements:

• Ownership mindset focused on GMV and Revenue

• Experience in building SOPs and operational documents

• Strong data-driven decision-making skills

• Proven ability to mentor team members

• Comfortable navigating Customer Operations, Buying, and Engineering

Bring your operational excellence and innovative mindset to enhance the Customer Experience in this operational leadership role.