Jr. Logistics Campaign & UFO Coordinator

Job title:

Jr. Logistics Campaign & UFO Coordinator
(Internal Only)

Terms of employment:

Full-Time, Contract, Hourly

Department:

Manu S&A Distribution Freight

Shift:

AM Shift (7:00 am - 3:30 pm)
Monday to Friday

Reports to:

Dustin Hill
- Logistics Coordinator-UFO Signage Supervisor

Tsering Paldon
- Logistics Lead

Rate:

$24.68/hourly

Location:

70 The East Mall, Etobicoke, ON

Apply by:

11:59 pm on Monday, October 19, 2026

Availability:
Full-time with the ability to work mornings, afternoons, and occasional overtime, holidays, and weekends, especially during busy seasons and product launches.

The Jr. Logistics Campaign & UFO Coordinator, reporting to their supervisor and Freight Lead, is responsible for efficiently transporting materials to customers, meeting service requirements while optimizing costs. This role emphasizes delivering and maintaining a high level of service to customers through proactive communication and transparency throughout the transportation process. Working with the distribution team, the Jr. Logistics Campaign/UFO Coordinator will help lead and execute transportation projects to improve operational performance and meet customer service levels.

As a Jr. Logistics Campaign & UFO Coordinator, you will incorporate LUSH's Leadership Practices into all aspects of your work. Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose .

• - Manage all incoming and outgoing UFO requests throughout their lifecycle
• - Maintain communication with and fulfill special order requests from other departments within the business
• - Proficient use and knowledge of UPS, Canada Post, and Fed Ex shipping systems
• - Liaising with distribution systems, inventory, and systems support teams when needed
• - Ensuring shipping deadlines will be achieved and providing accurate estimates/time frames for business unit send-outs
• - Picking and managing all inventory required for send-outs
• - Coordinating the packaging and prepping of all products and orders
• - Verifying address lists for CSV upload files
• - Processing and printing all shipping info/labels and customs documentation through UPS or other desired carriers
• - Problem-solving shipping deadlines and timing of package arrivals to meet business needs and following up on lost/late packages
• - Provide meaningful commentary to customers and stakeholders concerning the Campaign / UFO
• - Support in meeting organization and leading huddles
• - Properly update the Teams tracker and reference it for information as needed
• - Log and communicate tracking numbers to Lush business units when sending materials or other small-pack items via small parcel (single/mass shipments)
• - Working with the inventory team to solve inventory issues
• - Working with Procurement and Procurement Support to address any stock shortages upon material receipt before assets begin shipping
• - Completing delegated tasks on time
• - Physically receive Purchase Orders and make them available to be stocked in the pick locations (Campaigns Only)
• - Flexibility to support other parts of the business, including Distribution Associate roles

• - Have a full understanding of the AX Sales order process
• - Establish SOPs to ensure operations are standardized
• - Execute multiple AX functions, like Purchase Orders, Movement Journals, and Transfer Orders
• - Keep track of allocation and campaign fulfillment on UFO Dashboard and Allocation Tracker
• - Provide Add-ons to Distro to add to stores on behalf of stakeholders for both coasts
• - Print pick sheets to assist with UFO requests
• - Review the shipping schedule against requests and highlight any potential issues with freight and distribution
• - Partner with the Item set-up and IT team to troubleshoot issues in AX
• - Support campaign initiatives and expedites as needed
• - Provide meaningful commentary to customers and stakeholders relating to transportation results
• - Strong organizational skills in regard to archiving data and providing the data to stakeholders on request
• - Attend strategic meetings as requested
• - Provide daily and weekly reports on all aspects related to systems
• - Ready to investigate issues on behalf of the Finance or Customs team to be able to provide meaningful insight

• - Work collaboratively with other areas of the business
• - Proactively identify solutions to potential problems to guarantee service level agreements are achieved
• - Responsible for hitting key performance indicators…