Senior Logistics Specialist

As a Sr Logistics Specialist, you will navigate comprehensive North American logistics operations, optimize the logistics network and oversee the performance and management of the inbound logistics KPIs. Collaborating with internal and external stakeholders such as the procurement teams, carriers and third-party storages are key facets of this role for a streamlined and efficient supply chain.

• Work with inbound Logistics Coordinators to implement inbound strategy across procurement, distribution centers, third-party storage, cross-docks and vendors. Support and address escalations, offering proactive recommendations to minimize potential risks. Become a subject matter expert in all aspects of Hello Fresh’s logistics & shipping network.
• Guide and train inbound logistics coordinators while serving as the primary point for issue escalations. Proactively identify workflow bottlenecks and develop Standard Operating Procedures (SOPs) for new and critical processes.
• Join forces with purchasing teams, category teams and distribution centers to effectively manage performance of daily delivery and shipping schedules, and week-over-week adherence to standards and KPIs.
• Manage weekly data and reporting for inbound loads, including analysis for month-end financial reporting. Drive initiatives for KPI and reporting variance reduction, and improvement of standards.
• Track performance of external vendors including brokers and carriers, and run monthly business reviews to drive collaborative initiatives.
• Conduct shipping audits and provide recommendations that align with our SOPs and drive departmental KPIs.
• Conduct comprehensive audits of freight, carrier, and vendor invoices against contracted rates to identify discrepancies, manage billing disputes, and prevent over payment.
• Maintain shipping lane cost data on an ongoing basis, for budgeting use across the business.
• Optimize logistics network by identifying opportunities that maximize cost savings through load planning, carrier performance, backhaul, and trailer utilization. Develop and share best practices across the shifts and network to optimize processes.
• Collaborate on special projects as required, including process optimization and cost savings initiatives. Work cross-functionally with our distribution center leaders and procurement leaders to drive effective transportation strategy.
• Play the role of logistics tool “super-user” by owning, improving on, and basic troubleshooting tools and integrations used to support listed tasks. Leverage AI tools to identify bottlenecks and improve daily workflow efficiency.
• Partner with North American logistics teams to share operational best practices, guide peer groups through the core processes, and support establishing a consistent workflow across the regions.
• Remain flexible with the availability to provide operational support during weekends, after-hours emergencies, and team vacations as needed.
• All other duties, as assigned.

• 4-5 years proven experience in logistics, transportation, and supply chain; good understanding of manufacturing/distribution centre operations.
• Strong analytical skills: the ability to identify problems, investigate issues or discrepancies and recommend cost-effective solutions. Proficient in Microsoft Office, Excel, TMS, WMS, ERP systems.
• Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately
• Strong collaboration skills for working with diverse internal and external stakeholders, proven ability to build rapport and maintain positive relationships with a knack for diplomatic problem-solving and resolving…