Service Worker ; Custodial & Facilities Services

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada’s most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens showcased in over 40 galleries and exhibition spaces.

We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st‑century museums, we seek passionate and dynamic team members who embody our mission and values.

This is a 12‑month contract position for a Housekeeping Associate (Service Worker
3), focused on custodial, cleaning, and facilities support across galleries, public spaces, and staff areas. Reporting to the Housekeeping Manager, you will help ensure that ROM remains clean, welcoming, and well‑maintained for all visitors, staff, and special events. This is a public‑facing role ideal for someone who takes pride in creating tidy, safe, and inviting environments and who thrives in a team‑based setting.

If you’re detail‑oriented, dependable, and enjoy supporting behind‑the‑scenes operations that make a big impact—this role is for you.

• Maintain a high standard of cleanliness throughout the museum’s galleries, public spaces, and staff areas.
• Sweep, mop, vacuum (wet and dry), auto‑scrub, and carry out other floor care tasks.
• Clean and preserve fixtures, furniture, equipment, walls, doors, and glass surfaces.
• Set up and tear down tables, chairs, and equipment for meetings, events, and galas.
• Monitor building conditions and grounds, reporting leaks, hazards, or security concerns to your supervisor or lead hand.
• Maintain clean sidewalks, driveways, lawns, and outdoor equipment.
• Replenish restroom supplies and perform routine waste collection and disposal.
• Assist with moving furniture and delivering materials as needed.
• Be flexible and ready to take on other housekeeping or facility‑related duties as assigned.

• A high school diploma is required.
• Recent experience in housekeeping or custodial work within the past five years is essential.
• Physical ability to perform manual labour, including lifting, bending, and operating maintenance equipment safely.
• Strong attention to detail and commitment to providing high‑quality service.
• Reliability, punctuality, and the ability to work both independently and as part of a team.
• Comfort working in a fast‑paced, public environment with a variety of responsibilities.
• Availability for a part‑time schedule up to 24 hours per week, including evenings and weekends as needed.

Note:

ROM policy prohibits the hiring of immediate family members of current employees. We encourage all qualified candidates to apply if they meet the stated qualifications and experience.

• START DATE:
  
  ASAP
• OPEN DATE:
  February 11, 2026
• CLOSE DATE:
  Open until filled
• STATUS:
  Part‑time, Contract
• EMPLOYEE GROUP: SEIU, Local 2
• HOURLY RATE: $24.41 - $28.72
• SCHEDULE:
  
  Up to 24 hours weekly
• PROBATIONARY PERIOD: 480 hours
• LOCATION (onsite):
  Toronto, ON
• POSTING TYPE:
  This posting is to develop a pool of candidates for future opportunities (not a current vacancy).

• Cultural engagement: Daily interactions with Toronto’s diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and…