Electro Mechanical Technician

DMT Solutions Global Corporation (d/b/a “Blue Crest”) offers products and services that enable clients to integrate all areas of print and mail into an end-to-end production environment. Our core products include high-speed, high-volume inserting equipment, customized sortation products for mail and parcels, software and high-speed digital color printing systems that create high-value, relevant and timely communications targeted to our clients’ customers.

Blue Crest is a global, innovative market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over one thousand specialized field service technicians.

Candidate must be available to work Continental shift (nights and days rotation). Rotating shifts: 07:00 to 19:00 and 19:00 to 07:00, repeating for 4 weeks at a time. The night shift is 15% premium and weekend dayshift is 10% premium.

On‑Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On‑Site technicians perform preventative maintenance and repair large high volume mailing systems.

• Proactively schedule and perform preventative maintenance
• Trouble‑shoot customer reported problems
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
• Plan and perform equipment upgrades and new installations
• Manage a queue of calls to ensure customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines

• A minimum of 1 year’s experience troubleshooting and repairing complex mechanical equipment
• Strong experience working on electro‑mechanical equipment
• A minimum of two years proven experience in building and enhancing customer relationships
• A valid driver’s license is required
• Must maintain reliable transportation to travel to and from customer locations
• The ability to perform frequent lifting and/or moving items up to 50 lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice