Assistant Resident Manager

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada.

We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What We Offer To Employees

Base Compensation is $40,000-$42,000. This includes an apartment suite (taxable benefit).

Employer paid benefits

Quarterly bonuses based on property performance

Annual bonuses based on personal performance

Extensive and ongoing training programs and a work-smart environment

Gym membership discount

Awards for years of service

Opportunity for career development

Inclusive and diverse work environment

Annual holiday parties & summer BBQ’s

Responsibilities:
Customer Service:

Greet and interact with residents in a friendly and professional manner

Promote a welcoming atmosphere

Demonstrate excellent customer service and a "can-do" attitude

Attend to resident concerns and service requests within 24 hours

Follow up with residents to ensure a high level of customer satisfaction

Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations

Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops

Knowledge and safe handling of cleaning chemicals

Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready

Dust fire hose cabinets, bells and elevator tracks to minimize excess debris

Monitor and clean of garbage chutes, garbage and recycling rooms

Collection of garbage and recycling bins in coordination with the city waste schedule

Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance:

Assist residents how to complete maintenance requests through the proper channels

Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies

Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action

Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance

Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications:

Previous or similar property management experience an asset

Strong customer service skills

Good written and verbal communication skills

Basic computer and keyboarding skills

Ability to perform general cleaning duties, and minor maintenance repairs

Must be able to lift up to 50 lbs.

Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)

Fluent in English and French (applicable to Quebec only)

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve.

We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives.

Accommodation will be provided in all stages of the hiring process.

Contact us for any accommodation requests, and we will work with you to meet your needs.

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