About Us:
How many companies can say they’ve been in business for over 179 years?
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.
We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: Toronto
What’s the role?
The Field Service Specialist (National Deployment) independently installs, repairs, upgrades, and performs preventative maintenance on Carl Zeiss Medical Technology and DORC EVA NEXUS instrumentation in the field. This role requires strong technical expertise in the repair and modification of surgical platforms, along with a commitment to delivering high levels of customer satisfaction. Operating under a flexible, national deployment model, the incumbent provides service coverage across multiple regions in Canada, supporting business continuity by responding to fluctuating service demands, backfilling temporary absences, and addressing urgent or high-priority customer needs.
Assignments may vary and can include travel to different regions for defined periods based on operational requirements. The Field Service Specialist (National Deployment) maintains professional communication with customers, internal teams, Sales, and Technical Support, while ensuring accountability for all company-issued property, including tools, equipment, inventory, and vehicles, in accordance with company policies.
Sound Interesting?
Here’s what you’ll do:
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Medical Technology and DORC EVA NEXUS guidelines.
Leads and performs as the territory’s technical expert for all of ZEISS DORC product line for customer technical needs, is point of approval for module swaps and making decisions on which accounts take priority.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being.
Complete and submit a field service reports according to written procedures as per standard operating procedures.
Complete and submit a monthly expense report according to Carl Zeiss Canada policies and procedures.
Provides national coverage across multiple regions, supporting customer and operational needs as required
Supports temporary backfill for employee absences, including vacations, leaves, and vacancies
Responds to surge demand and urgent service requirements across Canada
May be assigned to different regions for defined periods based on business priorities
Operates with a high degree of flexibility, including variable schedules and travel requirements
Maintain spare parts inventory and service tool calibration according to company guidelines.
Maintain and ensure all required diagnostic equipment and tools are within calibration and compliant to company guidelines.
Interface with customers in a professional, pleasant and calm demeanor.
Provide remote assistance and triage over the phone when required for customer support.
Maintain effective territory management and expense control.
Build strong relationships with accounts in the field to develop and maintain trust and continued partnership as liaison to the Posterior Consumable Manager.
Perform required preventative maintenance in a timely manner.
Assist in training and mentoring new hires.
Develop strong relationships with key customers.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows.
Do you qualify?
Minimum five (5) years of previous field service…
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