Maintenance Manager - ROQ City

Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers. Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.

At Tricon, we are reimagining rental living
- Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit:
Tricon Toronto.

Job Description The Maintenance Manager shapes the resident experience across Tricon's premium mixed-use residential and commercial properties by ensuring homes, amenities and shared spaces are safe, comfortable, reliable and maintained to consistently high standards. They build and lead the maintenance team and establish the systems and preventative programs that keep the property running smoothly, protecting its physical integrity and long-term performance from pre-opening readiness through ongoing operations.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

• Set the standard for resident-first service, ensuring maintenance concerns are handled with courteous communication, transparent updates and professional follow-through.
• Lead and develop the maintenance team through clear expectations, regular communication, measurable performance standards, ongoing coaching and performance management.
• Plan and manage daily, weekly and monthly maintenance schedules to ensure appropriate coverage and timely completion of work.
• Oversee budgets for repairs, maintenance, capital projects and unit turnovers, including forecasting and variance reporting.
• Select and oversee third-party service providers in partnership with Procurement, ensuring work meets expectations for quality, cost and timing.

• Partner with Construction and Development teams to lead the Pre-Delivery Inspection process across residential suites, commercial units and mechanical systems, and coordinate the transition to property operations.
• Build, onboard and train the full maintenance team in preparation for opening.
• Coordinate the installation and operational readiness of building technology and telecommunications infrastructure.
• Develop and implement standard operating procedures, preventative maintenance programs, emergency response plans and safety protocols to ensure the property and team are ready for opening.

• Oversee the day-to-day maintenance of resident homes, commercial units, common areas and back-of-house spaces, including unit turnovers, preventative maintenance and timely work-order resolution, ensuring all spaces meet Tricon's standards for presentation, functionality and repair.
• Monitor and optimise HVAC, building automation, technology, telecommunications, and spa and fitness systems to support resident comfort and reliable property operations.
• Manage after-hours and on-call coverage, participate as required and coordinate an appropriate response to property emergencies.
• Maintain a consistent inspection and documentation program, including site and suite inspections, move-in and move-out assessments, equipment audits, work orders and maintenance records in Yardi.
• Ensure property operations comply with applicable legislation, regulations and standards, including the Residential Tenancies Act, Employment Standards Act, Ontario Fire Code, Occupational Health and Safety Act, building codes and RentSafeTO requirements.
• Promote a safety-first culture across employees, vendors and contractors by leading the Joint Health…