Coordinator, Shift Scheduling; Term

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.

Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Reporting to the Manager, Staff Deployment, this position is primarily responsible for implementing and administering Staff Deployment (SDP) Procedures to maintain sufficient staff for a successful shift. This position will also provide a central point of contact for operational staffing for the Managers of Operation.

• Provide all staffing related functions for staff that are subject to the Staff Deployment Procedures (SDP) which includes:
• Receiving & processing shift trades, sick and family related responsibility calls, overtime call outs maintaining departmental schedules and timekeeping
  • Action leave requests, overtime eligibility within the Collective Agreement and the SDP.
  • Maintain & update appropriate staffing systems (UKG Workforce Management system Kronos & Scheduler).
• Provide a central point of contact for operational staffing for the day‑of Managers of Operation and validate the workforce at any given time.
• Provide Functional Managers with support related to staffing systems and annual bid vacation process.
• Respond to, and action ad hoc leave within a 120-day window and shift trades, within a 90-day window affecting staff schedules.
• Maintain and process Excel-based and/or automated schedule software/templates, and UKG payroll systems including overtime rates, hours of work, shift premiums, meal allowances, and standby pay for all employees covered by the Staff Deployment (SDP) procedures.
• Create and disseminate various daily reports related to shift activities, staffing levels, and productivity.
• Liaise with the Manager, Operations for each area to communicate progress and status of staffing in their areas of responsibility during routine, irregular and emergency operations thereby ensuring sufficient qualified personnel to perform required tasks.
• Support HR in process changes including identifying inconsistencies in the application of the SDP, application of new pay or shift codes, assisting in departmental sign-offs, and providing guidance to users of the systems.
• Develop and maintain working relationships between Functional Managers, Manager, Operations (all areas), Supervisors, and employees as it relates to the SDP and Planned Work Programming on shift.
• Call in Management who are on part of the Passenger Care Team and on Stand‑by, during operational emergencies

This unionized position is classified at the Band 3 level, with an hourly wage rate of $36.16, based on a 37.5 hour work week. As part of the recruitment process, you will be required to complete a test.

• 2+ years of demonstrated experience in a customer service role.
• Experience in scheduling staff is preferred.
• Knowledge of airport operations would be considered…