Operations Manager, Facilities

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

The Role:

Medcan is seeking a hand-on Manager, Facilities to lead the safe, reliable and high-quality operation of its flagship clinic at 150 York Street while providing facilities expertise and operational support across Medcan's multi-site network.

• Facilities Operations at 150 York Lead the day-to-day facilities and maintenance operation for the 150 York flagship clinic, ensuring client, clinical, office and team spaces are safe, functional, clean, attractive and ready for use.
• Serve as Medcan's primary facilities contact with the landlord and property management team, coordinating building services, access, maintenance, deliveries, shutdowns, repairs and escalations.
• Maintain a visible presence throughout the clinic and conduct scheduled and pop-up inspections to identify deficiencies in cleanliness, functionality, safety, presentation and maintenance.
• Triage facilities requests and work orders, set priorities based on operational and client impact, assign work and follow issues through to verified completion.
• Oversee preventive maintenance schedules, equipment and asset servicing, furniture, fixtures, workstation inventory, storage and general workplace readiness.
• Coordinate meeting-room and event set-ups, internal moves, installations and after-hours deliveries or project work as required.
• Multi-Site Facilities Support Provide facilities guidance and responsive operational support to Medcan satellite clinics, partnering with local leaders to assess needs, resolve issues and maintain consistent standards.
• Help establish common facilities processes, inspection routines, service expectations, documentation and escalation pathways across locations.
• Support new clinic openings, renovations, relocations and service expansions by contributing facilities requirements, operational-readiness reviews, vendor coordination and transition planning.
• Identify recurring or enterprise-wide facilities risks and opportunities, and recommend practical, scalable solutions that reflect the needs of different sites.
• People Leadership and Service Delivery Lead, schedule, coach and develop Facilities, Maintenance and Valet team members, establishing clear priorities, service expectations and accountability for follow-through. Create a responsive, solutions-focused service culture that recognizes the connection between the physical environment, team effectiveness and the client experience. Manage timekeeping, coverage, workload allocation, training and day-to-day performance, ensuring appropriate support across Medcan's hours of operation.
  
  Build effective working relationships across clinical and operational teams, keeping stakeholders informed and escalating issues at the right time.
• Vendor, Contract and Financial Management Manage relationships with contractors and service providers, including sourcing quotes, coordinating access and work, monitoring service quality and addressing performance concerns. Support competitive bidding, scope development and vendor selection for assigned maintenance, repair and small-to-medium capital projects. Develop and manage facilities operating plans and budgets in partnership with leadership; monitor spending, validate invoices and identify responsible cost-saving opportunities without compromising safety, quality or service.
  
  Maintain accurate vendor, warranty, service, asset and project documentation.
• Safety, Security and Operational Resilience Partner with Health and Safety and operational leaders to support compliance with applicable…