Operations Manager

At Taylor+ we believe that adding value for our customers In Commercial Office, Retail or Industrial assets is fundamental to our approach. Our Taylor+ approach will seek innovative ways to support the success of our customers and will find opportunities for customer and customer employee engagement. We realize that to be truly different as a Company, the Taylor+ approach must be innovatively built for our customers and teammates to establish the value of the Taylor+ environments.

Community Operations
This Operations role is based out of Toronto and requires a highly motivated individual to be responsible to support the day-to-day operations team, optimization of building systems and preventative maintenance of the building. In your customer first mentality you build relationships with community customers, your colleagues, external contractors, while working collaboratively with the Taylor Co. leadership team.

Taylor+ is an organisation that puts customers and clients first. We believe in winning by anticipating needs, being honest and considerate. All Taylor Co. team members go above and beyond in this pursuit.

You will be responsible for:

Customer, client and colleague satisfaction

Lead operations team and prioritize all incoming customer requests

Liaison and lead capital projects, repairs and maintenance with contractors, vendors and consultants

Participate in the on-call rotation which may include all buildings in the portfolio

Support with environmental assessments, indoor air quality audits and other reporting studies/investigations

Participate in corporate occupation health and safety program

Perform testing, inspect buildings, and maintain documentation on building condition, drawings, etc.

Manage the operations of commerical systems and preventative maintenance; (examples) including elevator, plumbing, lighting, HVAC and other mechanical equipment and electrical systems.

Maintaining an effective equipment preventative maintenance program, fire & life safety program throughout the community

Coach/Lead Inspections and troubleshooting all base building equipment for example the BAS, HVAC system and other components as required

To succeed in this role:

Minimum of 10+years direct work experience in a senior position within a Retail commercial real estate portfolio, including flagship/boutique retail assets

Possess one or more of the following certifications:
Building Environmental Systems (BES) Operator Class 2 or BOMA Systems Mechanical Technician (SMT) or BOMA Systems Maintenance Administrator (SMA)

Working knowledge of Angus

Must be flexible with working hours to meet the needs of our customers and colleagues, may be required to attend to or provide direction during after-hours emergency situations, and be able to move quickly during emergencies

Thrive in an organisation that constantly will evolve and adapt – ability to multitask, manage tight deadlines, work under pressure and achieve quality results

Sharing knowledge and close collaboration with the community team and Taylor Co. leadership within a reciprocal environment

Driven to achieve results and continuously striving to deliver the highest performance through creative thinking