General Manager; Rogers Centre Blue Jays

POSITION:
General Manager DEPARTMENT:
Hospitality

REPORTS TO:

VP of Operations FLSA STATUS:
Full Time Management - Non Union LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE The General Manager serves as the senior on-site leader responsible for overseeing the Stadium Operations. Reporting to the on-site Vice President of Operations who serves as the primary liaison with the client. The General Manager operates with a high degree of autonomy, making day-to-day operational decisions to drive performance and ensure service excellence. This role provides strategic and operational leadership to the component management team, ensures alignment with client objectives, meets financial and operational targets, and delivers the highest level of guest experience ESSENTIAL FUNCTIONS The General Manager is responsible for executing Legends Hospitality operational strategy at Rogers Centre while ensuring alignment with client expectations.

While the VPO maintains the primary relationship with the client, the General Manager supports this by driving operational excellence and maintaining open, responsive communication through the VPO.

Key responsibilities include:

Supporting strong client relationships by consistently delivering high-quality service and customer satisfaction. Identifying client needs, monitoring operational progress, and promoting new Legends Hospitality programs in collaboration with the VPO. Conducting internal audits and leading process improvements to enhance financial performance and operational efficiency. Ensuring compliance with Legends Hospitality standards, government regulations, and accrediting agency requirements regarding food safety, sanitation, and documentation.

Overseeing procurement, receiving, storage, and preparation of food and related products. Ensuring appropriate inventory control, equipment maintenance, and hygiene practices. Evaluating food quality based on taste, temperature, presentation, and portioning. Investigating and resolving customer complaints promptly and effectively. Implementing safeguards to protect company and client assets. Monitoring risk and proactively seeking guidance on legal, financial, or security concerns when necessary.

Monitoring financial performance and working to meet or exceed both internal and client expectations. Identifying and explaining variances, while implementing strategies to improve productivity and profitability. Gathering and analyzing customer feedback through surveys and other tools to guide service enhancements. Participating in client and leadership meetings as required, ensuring transparency and accountability through consistent updates to the VPO. Reviewing and negotiating vendor and business contracts, escalating key decisions to VPO as needed.

Managing labor relations in compliance with applicable labor agreements, proactively addressing issues and participating in negotiations where appropriate Promoting positive community and civic engagement, serving as a local ambassador for Legends Hospitality. Ensuring operational adherence to Legends Hospitality policies and all applicable laws and regulatory requirements Promoting good employee…