District Manager, East Region

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum four (4) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100‑per‑cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Reporting to the Assistant General Manager (AGM), the District Manager provides leadership to the service delivery of day‑to‑day building services related to demand maintenance and cleaning activities within the East Region.

The role is primarily responsible for providing leadership to the District Supervisors and approximately up to 80 staff and is focused on operational service delivery in alignment with the organization’s strategic plan including management of an operating budget (approx. $12M), corporate compliance with building operation legislation, vendor management, and performance management of union and non‑union staff.

The District Manager also contributes to the development and management of strategic plans at the regional level, including the management of standards, service delivery tied to accompanying budgets, work breakdown structures and performance management plans.

• Manage a team of approx. 80 union and 2 non‑union staff to meet and uphold the maintenance standards of our units and buildings.
• Provide leadership to the delivery of building maintenance services for the region.
• Monitor and manage the region’s delivery of building maintenance services including demand maintenance repairs, preventative maintenance checks, life safety system checks and capital repair identification.
• Manage through established strategic plans and metrics, as identified in the Operations Agreement, and developed by the General Manager/Chief Operating Officer, for in suite, exterior, interior and common space maintenance of the buildings and align standards with work breakdown structure and hours to complete task to ensure optimal staffing levels to keep buildings in a state of good repair.
• Collaborate with other managers, supervisors, and staff across the different service pillars to provide seamless and consistent services.
• Handle repair backlogs and prioritize maintenance based on risk and safety.
• Manage the district’s building maintenance services budget and ensure service delivery meets the standard tied to the budget.
• In collaboration with the AGM, participate in the development of and lead the review of performance indicators, identifying those that are below the pre‑determined standard and implementing management plans to address deficiencies.
• Ensure compliance with applicable by‑laws, standards and legislative requirements including Municipal Licensing standards (MLS) and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
• Oversee the management of MLS orders and TFS violations.
• Manage escalations from various stakeholder groups related to cleaning and maintenance.
• Pro‑actively manage emerging building maintenance service‑related issues and resolve escalations from tenants, staff, vendors, and other stakeholders that impact TCHC properties and/or the broader region.
• Manage building audit, maintenance, and inspection routines.
• Lead process improvement initiatives and demonstrate a value for improving the quality, cost, and tenant experience of maintenance services through audit of service delivery (staff and vendor); identify areas for change.
• In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner…