Building Maintenance Manager

Overview

Company Overview:
Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients:
Trusted partners managing your real estate investments.

The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and surrounding property and daily management and training of support staff. The Building Maintenance Manager must have a service-oriented approach, excellent communication skills, and work flexible hours including month-end and on-call emergency requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

Reports to the Property Manager.

• Customer Service:
  Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Customer Service:
  Maintain an overall focus on enhancing the customer experience
• Customer Service:
  Foster a strong customer service culture amongst all staff
• Customer Service:
  Promote a strong sense of community

• Management And Administration:
  Lead on-site Maintenance staff and manage daily maintenance activities at property
• Management And Administration:
  Manage vendors on-site and oversee suite turnovers for property and building maintenance operations including but not limited to: mechanical equipment and fire equipments
• Management And Administration:
  Ensure the efficient and profitable operation of the property by issuing and tracking work and purchase orders, and monitoring expenses and budgets
• Management And Administration:
  Complete thorough orientation and training of new staff, if required, according to established policies and procedures
• Management And Administration:
  Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staff
• Management And Administration:
  Assist building manager’s in maintaining all logs and safety checks
• Management And Administration:
  Ensure all mechanical and exit doors are secure and properly functioning at all times. Secure recreation areas, locker rooms and other common element areas at prescribed times
• Management And Administration:
  Maintain a clean and orderly office at all times
• Management And Administration:
  Maintain and store maintenance supplies and complete regular inventories. Order supplies as necessary to ensure the proper operation of the property
• Management And Administration:
  Oversee and review building inspections with the assistance of the building manager
• Management And Administration:
  Be familiar with and adhere to the company’s Health and Safety policy
• Management And Administration:
  Wear prescribed Personal Protective Equipment (PPE) when required to do so
• Management And Administration:
  Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property Manager
• Management And Administration:
  Oversee tendering of all property maintenance contracts including but not limited to:
  Elevators, mechanical equipment, turnovers, fire equipment, generators, pest control, etc.

• Maintenance:
  Have a thorough knowledge and understanding of all building systems (BAS, pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and an ability to complete minor maintenance and repairs
• Maintenance:
  Ensure completion of maintenance repairs on a timely basis to ensure…