Site Security Lead; Former Police

Position: Site Security Lead (Former Police Experience Required)
Overview  Site Security Lead (Former Police Experience Required) – Role at Securitas Canada. This person will report to the Regional Program Manager of Operations, liaise with client representatives to measure contract KPIs and long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections. The Site Security Lead will meet or exceed established operations goals to ensure contract compliance while following all company processes.

Retaining and developing successful employees through proper training will also be part of this role.
Base pay range  CA $91,520.00/yr - CA $91,520.00/yr
Essential duties and responsibilities    Strategic Vision and Business Operation Goals  – Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals.

Involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.
Performance Management  – Work with the operations team to recruit, hire, and retain security professionals through coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports manage performance and development of security personnel, including performance reviews, development plans, and potential Performance Improvement Plans. Ensure timely completion of all performance management processes for direct reports.
Training & Development  – Identify team performance gaps and development areas; ensure all required training is completed with emphasis on professional development and supporting processes. Lead development and execution of customized training and improvement processes for operations functions. Conduct regular staff meetings to discuss goals, strategy, celebrate successes, and share best practices. Maintain knowledge of complex industry standards, current security issues, and technology;

update managers on risks and threats with recommendations for proactive solutions and best practices.
Customer Service  – Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead collaboration with internal departments to resolve customer service issues timely. Be knowledgeable of the market, industry trends, competitors, and demographics to inform operations and customer strategies.
Other responsibilities  – Manage daily Security Professional staffing requirements and administrative functions to meet contract goals; conduct quality assurance inspections and supervise Security Professionals; ensure resources are available and posts are staffed per contract and post orders; serve as Securitas’s regional contract liaison with client representatives; oversee training and operational employment of Field Supervisors and Security Professionals; uphold high standards of conduct, appearance, performance, and training;

communicate contract performance status to the Director of Operations and identify deficiencies promptly.
Qualifications   Speak, read, and write English
Must be age 18 or older
Minimum 3 – 5 years of professional-level experience required. Prior experience in law enforcement as a Municipal, Provincial or Federal Police Officer is required.
Experience in scheduling, operations, or other functions of the security industry is a plus
Energetic and focused personality with ability to take initiative, manage multiple assignments, and meet deadlines
Strong customer service orientation with the ability to resolve client issues professionally and de-escalate situations
Outstanding verbal and written communication skills, including the ability to write effective and concise reports
High level of technological acumen or mastery of Microsoft Office, Salesforce, HRIS platforms, and other web-based management tools
Professional, articulate, with sound independent judgment and discretion
Ability to enforce post orders, security standards, and company policies equitably and consistently
Experience in developing, motivating, and retaining quality staff
Ability to interact effectively at all levels of the organization, including with clients, while functioning as a team player
Availability to work outside normal shift schedule on an as-needed basis and to be accessible by phone 24/7 for emergency response
Seniority level   Mid-Senior level

Employment type

Full-time
Job function   Other, Information Technology, and Management
Industries
Security and Investigations
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