Account Director

Company Description

We’re a creative consultancy. That means we put creativity at the center of all our thinking—be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you’re in the right place.

We’re not afraid of failure because to us, it doesn’t exist. We try new things, and if the results don’t work out, we learn and try again. In line with this mindset, we’re looking for responsible individuals who are eager to grow, thrive, and guide local brands through creative thinking and strategy.

If you’re a recognized team player with strategic thinking skills and the ability to build trust with both internal partners and clients, we’re likely a perfect match.

We are seeking a highly skilled and motivated Account Director to join our dynamic team. In this role, you will be responsible for managing key accounts for an iconic Canadian Brand and overseeing the successful execution of their marketing and advertising projects. The ideal candidate will possess a strong background in integrated account management and project management, with a deep understanding of the business landscape and running a financially sound fast-paced account.

• Serve as the primary point of contact for the clients brands, building and maintaining strong relationships to ensure client satisfaction and retention.
• Develop a thorough understanding of brand marketing objectives, target audience, and brand identity to effectively guide and execute advertising
• Collaborate with clients to define project requirements, goals, and deliverables, and translate them into actionable project
• Lead cross-functional project teams, including strategy, creative, design, copywriting, and production teams, to ensure seamless project execution from inception to
• Manage project timelines, budgets, and resources, ensuring that projects are delivered on time, within scope, and within
• Proactively identify and address project risks, providing timely solutions to ensure project
• Regularly communicate project status, progress, and key insights to clients, ensuring transparency and managing expectations
• Conduct thorough post-project analysis, evaluate project performance, and provide recommendations for future improvements.
• Stay updated on industry trends, emerging technologies, and brand marketing strategies to offer innovative solutions and maintain a competitive edge.

Strategy & Creative Development

• Define and align annual strategy with agency goals and client expectations.

• Analyze market trends and anticipate shifts to adapt strategies and seize emerging opportunities.

• Continuously challenge and refine processes to maximize organizational efficiency on managed accounts.

• Influence business decisions through a clear vision and strong strategic recommendations.

Account Management

• Oversee end-to-end account management with high levels of fluidity, control, and operational excellence.

• Identify and develop new business opportunities aligned with the agency’s overall strategic vision.

• Ensure profitability and optimize resource use in accordance with the company’s financial targets.

• Strengthen strategic partnerships and industry collaborations.

Team Leadership & Development

• Lead, inspire, and motivate teams through constructive and engaging leadership.

• Contribute to internal talent development and team skill growth.

• Foster a culture of excellence, innovation, and cross-functional collaboration.

• Make strategic decisions with both short- and long-term organizational impact in mind.

Client Relations & Expertise

• Maintain strong, high-trust relationships with clients, ensuring proactive and effective communication.

• Navigate and manage client crises with tailored solutions in collaboration with account leads.

• Serve as a recognized strategic advisor, providing expertise to both clients and internal teams.

• 5+ years of relevant experience in a similar role
• Proven experience in national account management and project leadership within an advertising agency.
• Proven leadership skills with the ability to motivate and grow high-performing teams
• Expertise…