Sports Business Operations Director

Community Sports Partners (CSP) is one of fastest-growing youth sports organizations in the GTA. We are entering a major phase of investment and expansion—and we're looking for a high-potential operations professional who wants to grow in a thriving and scaling organization. If you're looking to take on an engaging and challenging role with extreme growth potential, don't hesitate to apply.

This role is responsible for the day-to-day facility and business operations, staff leadership, community partnerships, and driving utilization and profitability across all CSP venues. The position requires a strong on-site presence, practical operational judgment, and the ability to streamline workforce and facility productivity.

Requirements Facility Operations & Performance

• Oversee daily operations across all managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Manage teams and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on-site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent the business as a professional, relationship-driven operator

Financial & Operational Oversight

• Monitor facility-level P&ls; and usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost-control initiatives
• Provide operational input into the long-term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi-site environments
• Proven experience managing staff and holding teams accountable in an on-site setting
• Comfortable working evenings and weekends as required by facility schedules

Benefits

Compensation:
Competitive based on skills and experience

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