Manager, Client Communications

Job Description

The Manager, Client Communications leads the development and execution of high‑impact client communications that enhance the client experience and support the firm’s business objectives. The role oversees the creation, quality, and delivery of client‑facing content—including newsletters, client letters, and factsheets—ensuring messaging is clear, compliant, and timely.

• Client Newsletter Development
  :
  Manage the end‑to‑end production of client newsletters, from content planning through distribution, ensuring timely and relevant messaging aligned with firm priorities and client needs.
• Collaborate with internal stakeholders (marketing, LOB SMEs, compliance) to curate and source content that provides value to clients and reinforces thought leadership.
• Maintain an editorial calendar that aligns newsletter distribution with key business initiatives, market events, and seasonal themes.

• Client Letters
  :
  Lead the creation and coordination of client letters related to service updates, regulatory changes, product enhancements, or one‑time notifications; translate complex topics into clear, client‑friendly language.
• Manage stakeholder input and approvals, working closely with SMEs, legal, compliance, and product owners to ensure accuracy and consistency.
• Coordinate logistics for delivery as necessary.

• Key Initiative Support
  :
  Support other major initiatives, including proposals, podcasts, client and advisor‑facing events, annual client surveys, and library maintenance (updates to factsheets, FAQs, events in a box).

• Strong writing, editing, and proofreading ability focused on clarity, tone, and professionalism.
• Able to distill complex financial or regulatory content into clear, client‑friendly language.
• Strategic thinking—align communications with business objectives, client needs, and brand positioning; proactive in enhancing the client experience.
• Project management skills with a high degree of accuracy and rigor in reviewing content.
• Experience in wealth management or financial services.

• CIRO Supervisor designation.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation, commissions, and stock where applicable.
• Leadership support through coaching and development opportunities.
• Flexibility with work/life balance.
• Opportunities for progressive accountability and challenging work.
• Access to diverse job opportunities across locations.

Brand Marketing, Communication, Creativity, Cross Promotions, Customer Behavior, Industry Knowledge, Long‑Term Planning, Marketing Activities, Product Services.

Address: RBC CENTRE, 155 WELLINGTON ST W, Toronto, Canada
Work hours/week: 37.5

Employment Type:

Full time
Platform: WEALTH MANAGEMENT
Job Type: Regular

Pay Type:

Salaried
Posted Date:
Final date to receive applications:  (Applications accepted until 11:59 PM on the day prior to the deadline)

The expected pay range is $62,000.00 – $. Pay ranges may differ by location.

At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We foster a workplace based on respect, belonging, and opportunity for all.

RBC is inviting candidates to apply for this existing vacancy. Qualified applicants may be contacted for further review.