Senior Manager, MGA Underwriting

Company:
Sovereign General
Department: SOV - MGA Portfolio

Employment Type:

Regular Full-Time
Work Model:
Hybrid
Language:
English is required, French is an asset.
Additional Information:
This/theserole(s) is/are currently vacant

As a wholly owned subsidiary of the Cooperators General Insurance company,Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup;

we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign.

Reporting to the Associate Vice President, Head of Strategic Partnerships, Equipment Breakdown & Management of General Agencies (MGA) Operations, the role will be responsible for managing a team of Underwriters to support growth and accelerate profitability through effective underwriting and controls. The position will also serve to provide underwriting guidance on referrals, support day-to-day client interactions, and execute underwriting audits.

As a member of the Specialty Lines Leadership team, the incumbent will engage with key stakeholders and partners to achieve short and long-term growth and profitability goals. They will act as a role model to empower the team to successfully achieve the vision and drive our MGA strategy.

• Manage delegated authority underwriting operations nationwide, ensuring consistent application of standards, protocols, and compliance practices.
• Maintain strong relationships with MGA partners through regular engagement, resolving escalated inquiries, and overseeing underwriting requests such as referrals, exclusions, and escalations.
• Direct external partner audits and collaborate with Underwriters, MGA teams, and other stakeholders to resolve issues effectively.
• Partner with National Underwriting on requests related to wording, referrals, rates, and audit reporting, while monitoring service level agreements.
• Analyze and implement technological or process changes to improve workflow, productivity, and operational efficiency.
• Provide feedback and insights to support continuous improvement, product development, and enhancement of tools and resources.
• Collaborate with cross-functional teams including Operations, Finance, Portfolio Analytics, and Specialty Underwriting to ensure a holistic approach to risk management.
• Lead development and execution of underwriting plans, budgets, and strategic goals; monitor market trends and adjust business priorities accordingly.
• Inspire and coach the team, set performance objectives, conduct appraisals, manage compensation, and foster a high-performance, inclusive, and psychologically safe culture.
• Organize meetings, prepare reports and presentations, maintain documentation, and represent the organization at industry events and community engagements.

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
• You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

• You have post-secondary education in Business Administration/Commerce or a related discipline.
• Chartered Insurance Professional (CIP) designation required;
  Fellow Chartered Insurance Professional (FCIP) and CRM designation considered an asset.
• 10+ years of progressive underwriting experience in delegated authority, including a minimum of 5 years in a leadership role. Preference will be given to candidates that have managed MGA portfolios.
• Proven ability to build and execute strategic plans,…