Portfolio Account Director

Overview

Portfolio Account Director

Job

Posted 21-Oct-2025

Location:

Toronto - Ontario - Canada

Service line: GWS Segment | Role type:
Full-time

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role: As a Portfolio Account Director you would be accountable for providing leadership, management, and development of client accounts, ensuring both financial and operational commitments are met and exceeded. This leadership role is the single point of contact for all operational needs for customers account within GWS Local. The AD is responsible for delivering the full suite of FM services (hard FM) to key clients, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.

What You’ll Do:

• General/Operations:
  Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.
• Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.
• Act as the single point of contact for overall account operations ensuring contractual compliance.
• Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor management (where in scope), and extra works. Provide expertise in development/improvement of maintenance programs; apply planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of maintenance; ensure appropriate use/maintenance of CMMS.
• Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the Local Target Operating Model are in place.
• Ensure a customer focus within all areas of operational activities, and maintain effective relationships with key clients at various levels, including formal monthly, quarterly and annual reviews.
• Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.
• Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generate a robust communication strategy and ensure accuracy of reporting and client submittals.
• Drive innovation and thought-leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions to complex client problems.
• Collaborate with other operational leaders to support the development of the business, promote effective teamwork, and uphold the company’s RISE values.
• Support effective business communication internally and externally with clients, CBRE team members, vendor partners, tenants, landlords, and other stakeholders.
• Support the sales process through solution development, participating in presentations and consultation meetings, and hosting visits as necessary.
• Support account diversity, equity & inclusion (DEI) objectives; promote and maintain CBRE culture throughout account.

• Accountable for all key hiring decisions; recruit, retain and develop talent for present delivery and future growth.
• Provide leadership, guidance and coaching to deliver service excellence and high levels of employee engagement; ensure effective performance management.
• Foster a learning environment with training and development planning across the account.
• Ensure optimum staffing structures operate across…