Job Description & How to Apply Below
Join Teleperformance as a Customer Service Assistant Manager, overseeing daily operations and inspiring team performance within a global contact center environment.
Teleperformance seeks a dedicated Contact Center Manager, focusing on creating exceptional customer experiences while enhancing operational metrics. You will leverage your management experience to maximize team effectiveness and drive strategic initiatives. This role requires strong leadership alongside a commitment to maintaining high service standards and client relationships.
Key Responsibilities:
• Manage and enhance daily call center operations
• Implement strategic improvements for productivity
• Develop and manage department budgets
• Ensure compliance with service and quality metrics
• Lead and mentor a high-performing team
Requirements:
• Minimum 3 years management experience in contact centers
• Bachelor’s degree in business or related field
• Competence in Microsoft Office and operational software
• Strong adaptability and decisiveness
• Positive impact through leadership and problem-solving
Empower your team and deliver outstanding results at Teleperformance, a leader in customer experience management.
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