Teleperformance Call Center Operations Lead

Shape the future of customer service at Teleperformance as a Call Center Manager in Toronto, ON. This role, primarily on-site, demands leadership and a strategic approach to operations.

In this crucial position, you will lead the Toronto call center team, ensuring high-quality service and compliance with performance targets. Your expertise in managing budgets and enhancing operational processes will drive the success of client engagements and team performance.

Key Responsibilities:

• Oversee daily operations and staff management

• Develop strategic budgets and fiscal direction

• Monitor compliance with performance and service standards

• Implement continuous improvement measures

• Participate in client meetings for enhanced collaboration

Requirements:

• Minimum 3 years of management experience in a call center

• Bachelor's degree in management or business-related field

• Strong understanding of performance management

• Excellent verbal and written communication

• Proficient in Microsoft Office and industry tools

Elevate customer experience initiatives with your expertise at Teleperformance in Toronto.